Keep the product, order reference and evidence together.

Issues that can be reviewed

• Missing item or incorrect item supplied
• Visible transport damage
• Product reported as defective on receipt or during normal use
• Tracking or delivery exception requiring carrier investigation

Submit the order reference, exact product, packaging condition and clear photos or video where relevant. Keep the item and packaging until support provides written instructions.

Important boundaries

Taste preference is not by itself a product defect. Deliberate damage, misuse or unauthorised modification may not qualify as a defect claim. The reporting window, return address, review time, return freight responsibility and available remedy still require operator confirmation and must be stated with the final sale terms.