Keep the product, order reference and evidence together.

Issues we can help with

• Missing or incorrect item
• Visible transport damage
• Product reported as defective
• Tracking or delivery exception

Send the order reference, product, packaging condition and clear photos or video where relevant. Keep the item and packaging while support reviews the issue.

What happens next

Our team will review the order and evidence, then confirm the next step. Taste preference is not by itself a product defect, and deliberate damage, misuse or unauthorised modification may not qualify.